At City Skin Doctors, we are committed to delivering high-quality aesthetic treatments and excellent customer service. To ensure clarity and fairness for all our clients, we have outlined our payment and refund policy below:

Payment Terms

1. Full Payment at Booking

All treatments require full payment at the time of booking.

2. Non-Refundable Deposits

Some treatments may require a non-refundable deposit to cover preparation costs.

3. Accepted Payment Methods

We accept all major payment methods, including debit and credit cards.

Refund Policy

1. No Refund for Completed Services

Due to the personal nature of medical and aesthetic treatments, we cannot offer refunds for completed services as results may vary.

2. Cancellations and Rescheduling

• Appointments cancelled or rescheduled at least 48 hours in advance are eligible for a full refund of any pre-paid amount or credit towards a future appointment.

• Appointments cancelled less than 48 hours before the scheduled time will be subject to a cancellation fee of 50% of the treatment cost.

3. Prepaid Packages

For prepaid packages, unused sessions can be refunded or credited, minus a cancellation fee.

Dispute Resolution

• Chargebacks and Fraud Prevention

If a client disputes charges after receiving services, they may be required to provide evidence of issues encountered during their treatment. Fraudulent chargebacks will result in legal action to recover the full treatment cost and associated fees.

Client Agreement

By booking and paying for our services, you agree to the terms outlined in this policy. All clients must sign a consent form acknowledging these policies before any treatment begins.

Communication

If you have questions or concerns about this policy, please contact us at:

Cardiff Branch: 029 2048 6868

London Branch: 020 7289 8989

Or email us at info@cityskindoctor.co.uk.